The everyday work of One Welfare in animal sheltering and protection

Abstract In animal sheltering and protection, One Welfare initiatives include supporting people who have difficulty providing for their animals because of limitations in physical or mental health, income housing. However, little research has focused on the actual work that such involve shelter staff protection officers. We used institutional ethnography to explore how activities occur frontline practices better understand this is coordinated. Methods included ethnographic observation officers staff, document analysis, plus focus groups interviews with managers. cases where an animal’s care was deficient but did not meet standard legal intervention, provided supplies animals, referred them low-cost free veterinary care, emergency boarding. This time-consuming sometimes done repeatedly without lasting effect. It often constrained by owners’ limited housing, cognitive decline, health other factors. Hence, improving welfare these ways difficult uncertain. Although are increasingly expected provide record supports given vulnerable owners, procedures criteria intervention yet evolved; hence largely left judgement ingenuity personnel. addition, necessary collaboration between workers human social services (e.g. workers, supportive-housing staff) made different expectations processes governing activities. Further needed assess meeting needs both could be strengthened challenging situations. might sharing best among further analysis services, they interact actually affect care. Institutional provides a way study organisational shape constrain its explicit insights may missed approaches.